Using This System

Here is a guide to purchasing event tickets using this website.

Search and Browse

First, find an event to which you want to purchase tickets. You can find tickets on this website several ways:

• Search for events using the search bar at the top of every page. There is a multi-purpose “Keywords” field which searches all of the fields stored about the event (event name, description, artist name(s), and so on), and you can also select the Event Category (ie Music, Theatre, Dance) and Venue if you like.

• Search for events using the Advanced Search Form – a link to this form is just to the right of the regular search bar, located at the top of every page. The Advanced Search Form lets you select many additional criteria for your search, including an event date range, area of the city, wheelchair accessibility, and whether or not the event is suitable for children.

• Browse for events using the various links under the What’s On menu items at the top of the left column on every page.

• Featured Events shows a list of popular upcoming events in the next two weeks

• This Week shows a list of all events coming up this week

• Calendar is a link to an events calendar for the entire month. From this page you can navigate to other months by pressing the left and right arrows within the calendar view. Each day on the calendar which has events scheduled indicates this. Roll your mouse over that date to see a list of the events on that date. Click the date to see a list of the events for that date in greater detail.

• Browse Events is a link to a search results page showing all upcoming events

• Search Events is another way of getting to the Advanced Search Form

• Subscriptions/Pass shows a list of subscriptions and passes on sale at TIX. Examples include tickets to an entire season of performances by an Arts company, a festival pass, or a year-long membership to a group.

Any of the above methods will lead you to a Search Results page, showing “brief” views of many listings.

Online Purchase Completion

Once you have added tickets to your cart, you can continue shopping, and add more tickets to your cart by repeating the above steps (for example you may wish to purchase tickets of multiple types to the same event, or purchase tickets to multiple events) or you can proceed to checkout.

Note that tickets in your cart are only reserved for 30 minutes.

Once you are ready to checkout, select the cart button Checkout Now.

If you have left your cart, and wish to return to it, there is a link on every page, on the right side, in a box called “Shopping Cart”, reading View your cart. Immediately below it is a link reading Begin checkout in the event that you simply wish to go directly to checkout at any time.

Once you have started the checkout process, simply follow the on-screen instructions to complete your purchase.

All information collected during the checkout process, particularly credit card information, is protected by SSL (Secure Sockets Layer) encryption. This means all pages in the checkout process have “https” at the start of the web page URL so you know the data transmitted between your computer and our server is secure.

More information is made available during the checkout process in the form of the TIX policy documents, available also at the bottom of all pages; Privacy Policy, Terms and Conditions, and our Return Policy.