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Join Our Team!

Posted on: January 22nd, 2018

Are you passionate about the arts and events community in Edmonton? Do you love working with artists, meeting new people, and being a part of a tight knit team? If so, we'd love to meet you! We're looking for a new Customer Service Rep, which means being out on the floor talking to customers about our city and our artists, working with local promoters to sell tickets to their events, and making our store look the best it's ever been! 

Further details below, we hope to hear from you soon!

TIX on the Square - Customer Service Representative

TIX is a Community Box Office and Store owned and operated by the Edmonton Arts Council. The Edmonton Arts Council (EAC) is a not-for-profit society and charitable organization that supports and promotes the arts community in Edmonton. The EAC works to increase the profile and involvement of arts and culture in all aspects of our community life. The EAC, via its full range of activities, reflects the diversity of the city of Edmonton.

Position: Customer Service Representative

Position summary: 
Reporting to the General Manager of TIX on the Square, our Customer Service Representative provides a memorable experience for Edmontonians and visitors to Edmonton looking for unique handmade gifts and/or tickets to our region’s performing arts. Your love of the arts will make you an integral part of the TIX team in the ongoing growth of our merchandise and tickets sales. You embrace and commit to the EAC’s goal to provide access to and support for Edmonton’s Indigenous and equity seeking artists.  Please see our website to find out more about us.

There may be increased hours during two peak seasons at TIX: June to August and November-December.  All CSRs must be available during these months.

Skills and qualifications:

  • Proven customer service and organizational skills
  • Minimum of one year retail service experience including merchandising, cash and online sales transactions
  • Strong working knowledge of Microsoft Word and Excel in MAC OS
  • Clear written and verbal communication skills with attention to detail
  • Ability to complete multiple tasks with a positive attitude
  • Familiarity with the Edmonton arts scene is a definite asset
  • Experience with Tessitura and Liberty software programs is an asset
  • Experience on social media is an asset
  • Fluency in a language other than English is an asset

Employment Term:
This position is full time and permanent.

$40,000-52,191 per annum. EAC benefits package.

Hours per week:  
40 hours. Must be flexible for shifts Monday-Friday 9:30am and 6:30pm, Saturdays 9:30am and 4:30pm.

There may be extended hours, including Sundays, during two peak season at TIX:  June -August and November – December.  Successful candidates must be available during these times. 

Please submit your cover letter and resume to:

Sally Kim 
Associate Executive Director 
Edmonton Arts Council
Email:, single attachment please

Applications will be accepted until 4:00PM (MST), January 31, 2018.

We are an equal opportunity employer.  The EAC encourages diversity and welcomes applications from all qualified individuals.

The Edmonton Arts Council thanks all applicants for their interest in this employment opportunity.  Only those candidates under consideration for the position will be contacted.