TIX on the Square was created by the Edmonton Arts Council in 1999. Originally intended to operate as a rush ticket booth, it has developed into a vital hub connecting local artists and community groups with audiences. TIX supports the arts community with a variety of professional services including box office, media relations support, and social media promotion, all for a nominal fee.
In spring 2011, TIX extended its role to connect audiences with Edmonton's visual and craft artists and began operating a retail space, taking over the operations of The Edmonton City Store. The retail space features a wide range of unique, handcrafted products including pottery, jewelry, photography, fabric arts and more. TIX also showcases books from local authors, music by regional musicians, and historic prints from the City of Edmonton Archives.
Are you passionate about the arts and events community in Edmonton? Do you love working with artists, meeting new people, and being a part of a tight knit team? If so, we'd love to meet you! We're looking for a new Customer Service Rep, which means being out on the floor talking to customers about our city and our artists, working with local promoters to sell tickets to their events, and making our store look the best it's ever been!
Further details below, we hope to hear from you soon!
TIX on the Square - Customer Service Representative
TIX is a Community Box Office and Store owned and operated by the Edmonton Arts Council. The Edmonton Arts Council (EAC) is a not-for-profit society and charitable organization that supports and promotes the arts community in Edmonton. The EAC works to increase the profile and involvement of arts and culture in all aspects of our community life. The EAC, via its full range of activities, reflects the diversity of the city of Edmonton.
Position: Customer Service Representative
Position summary: Reporting to the General Manager of TIX on the Square, our Customer Service Representative provides a memorable experience for Edmontonians and visitors to Edmonton looking for unique handmade gifts and/or tickets to our region’s performing arts. Your love of the arts will make you an integral part of the TIX team in the ongoing growth of our merchandise and tickets sales. You embrace and commit to the EAC’s goal to provide access to and support for Edmonton’s Indigenous and equity seeking artists. Please see our website www.tixonthesquare.ca to find out more about us.
There may be increased hours during two peak seasons at TIX: June to August and November-December. All CSRs must be available during these months.
Skills and qualifications:
Proven customer service and organizational skills
Minimum of one year retail service experience including merchandising, cash and online sales transactions
Strong working knowledge of Microsoft Word and Excel in MAC OS
Clear written and verbal communication skills with attention to detail
Ability to complete multiple tasks with a positive attitude
Familiarity with the Edmonton arts scene is a definite asset
Experience with Tessitura and Liberty software programs is an asset
Experience on social media is an asset
Fluency in a language other than English is an asset
Employment Term: This position is full time and permanent.
Remuneration: $40,000-52,191 per annum. EAC benefits package.
Hours per week: 40 hours. Must be flexible for shifts Monday-Friday 9:30am and 6:30pm, Saturdays 9:30am and 4:30pm.
There may be extended hours, including Sundays, during two peak season at TIX: June -August and November – December. Successful candidates must be available during these times.
Please submit your cover letter and resume to:
Sally Kim Associate Executive Director Edmonton Arts Council Email: firstname.lastname@example.org, single attachment please
Applications will be accepted until 4:00PM (MST), January 31, 2018.
We are an equal opportunity employer. The EAC encourages diversity and welcomes applications from all qualified individuals.
The Edmonton Arts Council thanks all applicants for their interest in this employment opportunity. Only those candidates under consideration for the position will be contacted.