Return Policy

All tickets are sold as a final sale. Tickets cannot be refunded or exchanged without the permission of the promoter.

To request a refund, please call TIX at (780) 420-1757 or send an email to Include your web order number, date of purchase, and a clearly stated reason for requesting a ticket return.

Shipping charges will only be refunded at the discretion of the TIX administration. A successful return will yield a refund to the same payment method used to make the initial payment. (i.e.: credit card, interac or cash).